Helping our customers
As soon as there are new measures or updates regarding our services, you will find them here.
LeasePlan: Updates on our response to COVID-19
At LeasePlan, we're doing everything we can to help you.
- We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
- Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
- Breakdown and recovery will continue
- Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
- Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers
last updated 05/01/2021
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